Last updated: April 2, 2015

This privacy policy explains how SurveyEngine handles your personal information and data. We value your trust so we strive to present this policy in clear, plain language instead of legalese. The policy is structured so you can quickly find answers to the questions which interest you the most.

This privacy policy applies to all the products, services and websites offered by SurveyEngine PL and affiliates except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy. Some services have supplementary privacy statements that explain our specific privacy practices in more detail. Unless otherwise noted, services are provided by SurveyEngine within Australia and by SurveyEngine Germany for the rest of the world.

For questions regarding our privacy policy or practices, contact SurveyEngine.

Key Privacy Points

If you create surveys

You own your survey data. SurveyEngine treats your surveys as if they were private. We don’t sell them to anyone and we don’t use the survey responses you collect for our own purposes, except in a limited set of circumstances (e.g. if we are legally compelled or if you’ve made your survey responses public).

We safeguard respondents’ email addresses. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses. SurveyEngine acts as custodian of that data.

We don’t sell these email addresses and we use them only as directed by you and in accordance with this policy. The same goes for any email addresses collected by your surveys. 
 We keep your data securely.

Read our Terms and Conditions for more information. 
Survey data is stored on servers located in the United States, Europe and Australia. Survey Engine will process your survey data on your behalf and under your instructions (including the ones agreed to in this privacy policy).

If you answer surveys

Survey creators administer them. Survey creators conduct many surveys each day using our services. We host the surveys on our websites and collect the responses you submit to the survey creator. If you have any questions about a survey you are taking, please contact the survey creator directly as SurveyEngine is not responsible for the content of that survey or your responses to it. The survey creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy.

Are your responses anonymous?

This depends on how the survey creator has configured the survey. Contact them to find out, or click here to read more about respondent anonymity. We don’t sell your responses to third parties. SurveyEngine neither sells nor shares your survey responses with third party advertisers or marketers (although the survey creator might, so check with them). SurveyEngine merely acts as a custodian on behalf of the survey creator who controls your data. If you think a survey violates our Terms of Use or may be engaging in illegal activity, contact SureveyEngine to report it.

Survey creators & survey respondents

SurveyEngine is used by survey creators (those who create and conduct surveys online) and survey respondents (those who answer surveys). As the information we receive from survey creators and survey respondents differs, we have split this privacy policy into two parts.

Privacy for Survey Creators

What information does SurveyEngine collect?

SurveyEngine collects information relating to you and your use of our services from a variety of sources. These are listed below followed by what we do with this information.

Registration information

You need a SurveyEngine account before you can create surveys on SurveyEngine. When you register for an account, we collect your username, password and email address. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below. Billing information. If you make a payment to Survey Engine, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.

Account settings

You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing emails from Survey Engine). 
Address book information. We allow you to import email addresses and associate email addresses with email invitation collectors so you can easily invite people to take your surveys via email. We don’t use these email addresses for our own purposes or email them except at your direction.

Survey data

We store your survey data (questions and responses) for you. Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial, or participate in a SurveyEngine contest.

We safeguard your respondents’ email addresses

SurveyEngine will not email your survey respondents or people in your Address Book except at your direction. We do not sell those email addresses or information we collect from you to any third parties.

Usage data

We collect usage data about you whenever you interact with our services. This may include which web pages you visit or what you click on when you performed those actions. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.

Device data

We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.

Referral data

If you arrive at a SurveyEngine website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

Information from third parties

We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. For example, you have the option of registering and signing into SurveyEngine with your Facebook account details. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your SurveyEngine account to be linked to your Facebook account.

Information from page tags

We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymised data about visitors to our websites. This data includes usage and user statistics.

How does Survey Engine use the information we collect?

We treat your survey questions and responses as your private information. We know that, in many cases, you want to keep your survey questions and responses (which we collectively refer to as ‘survey data’) private. Unless you decide to share your survey questions and/or responses with the public, we do not use your survey data for our own purposes, except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties. 
 Generally, we use the information we collect from you in connection with providing our services to you and, on your behalf, to your survey respondents. For example, specific ways we use this information are listed below. See the next section of this privacy policy to see who we share your information with.

To provide you with our services.

This includes providing you with customer support that requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).
Certain features of our services use the content of your survey questions and responses and your account information in additional ways. Feature descriptions will clearly identify where this is the case. You can avoid the use of your survey data in this way by simply choosing not to use such features.

If you choose to link your SurveyEngine account to a third party account (such as your Google or Facebook account), we may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.
To manage our services. We internally use your information, including certain survey data, for the following limited purposes:

  • To monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyse and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services. However, we do not use the non-public content of surveys (i.e. the content of questions and responses that you have not publicly shared) for these purposes.
  • To assist the enforcement of our Terms of Use.
  • To prevent potentially illegal activities.
  • To screen for undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
  • To create new services, features or content (public data and metadata only). We may use public survey data and anonymized survey metadata (that is, data about the characteristics of a survey but not its non-public content), to create and provide new services, features or content. For example, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable unless we have obtained their permission.
  • To facilitate account creation and the logon process. If you choose to link your Survey Engine account to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
  • To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You can’t opt out of these communications since they are required to provide our services to you.
  • To contact you for marketing purposes (if you opt in). We will only do this if you have given us your express permission to contact you for this purpose. For example, during the account registration process we will ask for your permission to use your information to contact you for promotional purposes. You may opt out of these communications at any time by clicking on the “unsubscribe” link in them, or changing the relevant setting on your My Account page.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

With whom do we share or disclose your information?

We don’t sell your survey data!

When might we disclose your survey data to third parties?

Only for a limited number of reasons. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. For example, we use payment processors who help us to process credit card transactions. By using our services, you authorize Survey Engine to sub-contract in this manner on your behalf.
Rare circumstances include when we need to share information if required by law, or in a corporate restructuring or acquisition context.

Sharing your surveys with the public.

By default, your surveys are private. You are able to control who can take your survey by changing your collector settings. For example, surveys can be made completely public (and indexable by search engines), password protected, or distributed to a restricted list of people. You can also choose to share your survey responses instantly or at a public location.

We recognize that you have entrusted us with safeguarding the privacy of your information. Because that trust is very important to us, the only time we will disclose or share your personal information or survey data with a third party is when we have done one of three things, in accordance with applicable law: (a) given you notice, such as in this privacy policy; (b) obtained your express consent, such as through an opt-in checkbox; or (c) anonymized the information so that individuals cannot be identified by it. Where required by law, we will obtain your express consent prior to disclosing or sharing any personal information.

We may disclose:

Your information to our service providers. We use service providers who help us to provide you with our services. We give relevant persons working for some of these providers access to your information, but only to the extent necessary for them to perform their services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the provision of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, email service providers, and web traffic analytics tools.

Your account details to your billing contact. If your details (as the account holder) are different to the billing contact listed for your account, we may disclose your identity and account details to the billing contact upon their request (we also will usually attempt to notify you of such requests). By using our services and agreeing to this privacy policy, you consent to this disclosure.

Aggregated information to third parties to improve or promote our services. No individuals can be identified or linked to any part of the information we share with third parties to improve or promote our services.

The presence of a cookie to advertise our services. We may ask advertisers to display ads promoting our services on other websites. We may ask them to deliver those ads based on the presence of a cookie but in doing so will not share any other information with the advertiser. Our advertising network partners may use cookies and page tags or web beacons to collect certain non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests. If you do not wish to have this information used for the purpose of serving you such targeted ads, you may opt-out at http://preferences-mgr.truste.com/. You will continue to receive generic ads.

Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.

Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between Survey Engine entities, you expressly consent to Survey Engine transferring your information to the new owner or successor entity so that we can continue providing our services. If required, Survey Engine will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.

Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)

What are your rights to your information?

You can:
Update your account details and other account information on your My Account page. Information is updated immediately.

Download/backup your survey data. We provide you with the ability to export, share and publish your survey data in a variety of formats. This allows you to create your own backups or conduct offline data analysis. See here for downloading instructions.

Delete your survey data. Deleting survey data in the ways described on this page will not permanently delete survey data immediately. As long as you maintain an account with us, we retain your deleted data in case you delete something by accident and need to restore it (which you can request by contacting customer support). To the extent permitted by law, we will permanently delete your data if you request to cancel your account.

Cancel your account. To cancel and delete your account, please contact customer support. Deleting your account will cause all the survey data in the account to be permanently deleted, as permitted by law, and will disable your access to any other services that require a Survey Engine account. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).

For how long do we retain your data? We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.

Security, cookies and other important information.

Changes to this privacy policy. We may modify this privacy policy at any time, but if we do so, we will notify you by publishing the changes on this website. If we determine the changes are material, we will provide you with additional, prominent notice as is appropriate under the circumstances, such as via email.

For any changes to this privacy policy for which you are required to provide prior consent, we will provide you with reasonable notice of such changes before they become effective and provide you with the opportunity to consent to those changes. If you do not cancel your subscription and continue to use our services beyond the advance-notice period, you will be considered as having expressly consented to the changes in our privacy policy. If you disagree with the terms of this privacy policy or any updated privacy policy, you may close your account at any time.

Security.We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorised third parties as a result of collecting and transmitting your data through the internet.

Cookies. We use cookies on our websites. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:
To make our site easier to use. If you use the “Remember me” feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to SurveyEngine.

For security reasons. We use cookies to authenticate your identity, such as confirming whether you are currently logged into Survey Engine.

To provide you with personalized content. We may store user preferences, such as your default language, in cookies to personalize the content you see. We also use cookies to ensure that users can’t retake certain surveys that they have already completed.

To improve our services. We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services and optimize the content we display to users.We don’t believe cookies are sinister, but you can still choose to remove or disable cookies via your browser. Refer to your web browser’s configuration documentation to learn how to do this. Please note that doing this may adversely impact your ability to use our services. Enabling cookies ensures a smoother experience when using our websites. By using our websites and agreeing to this privacy policy, you expressly consent to the use of cookies as described in this policy.

Blogs and Forums. Our website offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site. To request removal of your personal information from our blog or community forum, contact us at support@surveyengine.com. In some cases, we may not be able to fulfill your request and we will let you know why.
Online Tracking. We currently do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in a service-specific privacy statement).

Safety of Minors and COPPA. Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of majority in their place of residence (or under 13 in the United States). Survey Engine does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at support@surveyengine.com.

Personal data“. For users located in the EU, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data” in the EU.
About IP addresses. Our servers record the incoming IP addresses of visitors to our websites (whether or not the visitor has a Survey Engine account) and store the IP addresses in log files. We use these log files for purposes such as system administration and maintenance, record keeping, tracking referring web sites, inferring your location, and security purposes (e.g. controlling abuse, spam and DDOS attacks). We also store IP addresses along with certain actions you take on our system. IP addresses are only linked to survey responses if a survey creator has configured a survey to collect IP addresses. By agreeing to this privacy policy, you expressly consent to Survey Engine using your IP address for the foregoing purposes. If you wish to opt out from the foregoing consent to use your IP address, you must cancel your account (if you have one) or not respond to a survey if requested to do so.

Accessing and correcting your personal data. You have the right to access and correct the personal information that Survey Engine holds about you. This right may be exercised through by visiting your account’s My Account page or by emailing support@surveyengine.com.
Your responsibilities. By using our services, you agree to comply with applicable data protection requirements when collecting and using your survey data, such as requirements to inform respondents about the specific uses and disclosures of their data.

Consents

By using SurveyEngine Services you indicate your acceptance of this privacy policy, you expressly consent to the following:

  • You consent to the collection, use, disclosure and processing of your personal data in the manner described in this privacy policy, including our procedures relating to cookies, IP addresses and log files.Our servers are based in the United States, so your personal data will be primarily processed by us in the United States.
  • You consent and agree that we may transfer your data to data processors located in countries, including the United States, which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area.Your consent is voluntary, and you may revoke your consent by opting out at any time. Please note that if you opt-out, we may no longer be able to provide you our services.
  • You consent to us sharing your personal data with relevant persons working for service providers who assist us to provide our services. If you have enabled cookies on your web browser, you consent to our use of cookies as described in this privacy policy.
    You agree that you are responsible for notifying the respondents of surveys that you create using our services about how Survey Engine may use the respondents’ survey responses and personal data as described in this privacy policy and obtaining prior consent from respondents to disclose their personal data to Survey Engine.