Last updated: April 2, 2015
Key Privacy Points
If you create surveys
You own your survey data. SurveyEngine treats your surveys as if they were private. We don’t sell them to anyone and we don’t use the survey responses you collect for our own purposes, except in a limited set of circumstances (e.g. if we are legally compelled or if you’ve made your survey responses public).
We safeguard respondents’ email addresses. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses. SurveyEngine acts as custodian of that data.
We don’t sell these email addresses and we use them only as directed by you and in accordance with this policy. The same goes for any email addresses collected by your surveys. We keep your data securely.
If you answer surveys
Are your responses anonymous?
Survey creators & survey respondents
Privacy for Survey Creators
What information does SurveyEngine collect?
SurveyEngine collects information relating to you and your use of our services from a variety of sources. These are listed below followed by what we do with this information.
You need a SurveyEngine account before you can create surveys on SurveyEngine. When you register for an account, we collect your username, password and email address. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below. Billing information. If you make a payment to Survey Engine, we require you to provide your billing details, such as a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder.
You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing emails from Survey Engine). Address book information. We allow you to import email addresses and associate email addresses with email invitation collectors so you can easily invite people to take your surveys via email. We don’t use these email addresses for our own purposes or email them except at your direction.
We store your survey data (questions and responses) for you. Other data you intentionally share. We may collect your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial, or participate in a SurveyEngine contest.
We safeguard your respondents’ email addresses
SurveyEngine will not email your survey respondents or people in your Address Book except at your direction. We do not sell those email addresses or information we collect from you to any third parties.
We collect usage data about you whenever you interact with our services. This may include which web pages you visit or what you click on when you performed those actions. Additionally, like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.
If you arrive at a SurveyEngine website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
Information from third parties
We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. For example, you have the option of registering and signing into SurveyEngine with your Facebook account details. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your SurveyEngine account to be linked to your Facebook account.
Information from page tags
We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect aggregated and anonymised data about visitors to our websites. This data includes usage and user statistics.
How does Survey Engine use the information we collect?
To provide you with our services.
This includes providing you with customer support that requires us to access your information to assist you (such as with survey design and creation or technical troubleshooting).
Certain features of our services use the content of your survey questions and responses and your account information in additional ways. Feature descriptions will clearly identify where this is the case. You can avoid the use of your survey data in this way by simply choosing not to use such features.
If you choose to link your SurveyEngine account to a third party account (such as your Google or Facebook account), we may use the information you allow us to collect from those third parties to provide you with additional features, services, and personalized content.
To manage our services. We internally use your information, including certain survey data, for the following limited purposes:
- To monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyse and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our services. However, we do not use the non-public content of surveys (i.e. the content of questions and responses that you have not publicly shared) for these purposes.
- To prevent potentially illegal activities.
- To screen for undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
- To create new services, features or content (public data and metadata only). We may use public survey data and anonymized survey metadata (that is, data about the characteristics of a survey but not its non-public content), to create and provide new services, features or content. For example, we may look at statistics like response rates, question and answer word counts, and the average number of questions in a survey and publish interesting observations about these for informational or marketing purposes. When we do this, neither individual survey creators nor survey respondents will be identified or identifiable unless we have obtained their permission.
- To facilitate account creation and the logon process. If you choose to link your Survey Engine account to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate the account creation and login process.
- To contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You can’t opt out of these communications since they are required to provide our services to you.
- To contact you for marketing purposes (if you opt in). We will only do this if you have given us your express permission to contact you for this purpose. For example, during the account registration process we will ask for your permission to use your information to contact you for promotional purposes. You may opt out of these communications at any time by clicking on the “unsubscribe” link in them, or changing the relevant setting on your My Account page.
- To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
With whom do we share or disclose your information?
We don’t sell your survey data!
When might we disclose your survey data to third parties?
Only for a limited number of reasons. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. For example, we use payment processors who help us to process credit card transactions. By using our services, you authorize Survey Engine to sub-contract in this manner on your behalf.
Rare circumstances include when we need to share information if required by law, or in a corporate restructuring or acquisition context.
Sharing your surveys with the public.
By default, your surveys are private. You are able to control who can take your survey by changing your collector settings. For example, surveys can be made completely public (and indexable by search engines), password protected, or distributed to a restricted list of people. You can also choose to share your survey responses instantly or at a public location.
We may disclose:
Aggregated information to third parties to improve or promote our services. No individuals can be identified or linked to any part of the information we share with third parties to improve or promote our services.
Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.
Your information if there’s a change in business ownership or structure. If ownership of all or substantially all of our business changes, or we undertake a corporate reorganization (including a merger or consolidation) or any other action or transfer between Survey Engine entities, you expressly consent to Survey Engine transferring your information to the new owner or successor entity so that we can continue providing our services. If required, Survey Engine will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the notification procedures under applicable data protection laws.
Information you expressly consent to be shared. For example, we may expressly request your permission to provide your contact details to third parties for various purposes, including to allow those third parties to contact you for marketing purposes. (You may later revoke your permission, but if you wish to stop receiving communications from a third party to which we provided your information with your permission, you will need to contact that third party directly.)
What are your rights to your information?
Update your account details and other account information on your My Account page. Information is updated immediately.
Download/backup your survey data. We provide you with the ability to export, share and publish your survey data in a variety of formats. This allows you to create your own backups or conduct offline data analysis. See here for downloading instructions.
Delete your survey data. Deleting survey data in the ways described on this page will not permanently delete survey data immediately. As long as you maintain an account with us, we retain your deleted data in case you delete something by accident and need to restore it (which you can request by contacting customer support). To the extent permitted by law, we will permanently delete your data if you request to cancel your account.
Cancel your account. To cancel and delete your account, please contact customer support. Deleting your account will cause all the survey data in the account to be permanently deleted, as permitted by law, and will disable your access to any other services that require a Survey Engine account. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfill requests to delete personal data unless the request is not technically feasible or such data is required to be retained by law (in which case we will block access to such data, if required by law).
For how long do we retain your data? We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.
Security, cookies and other important information.
Security.We are committed to handling your personal information and data with integrity and care. However, regardless of the security protections and precautions we undertake, there is always a risk that your personal data may be viewed and used by unauthorised third parties as a result of collecting and transmitting your data through the internet.
To make our site easier to use. If you use the “Remember me” feature when you sign into your account, we may store your username in a cookie to make it quicker for you to sign in whenever you return to SurveyEngine.
Blogs and Forums. Our website offers publicly accessible blogs and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We’re not responsible for any personal information you choose to submit in these areas of our site. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to fulfill your request and we will let you know why.
Online Tracking. We currently do not process or comply with any web browser’s “do not track” signal or other similar mechanism that indicates a request to disable online tracking of individual users who visit our websites or use our services (unless otherwise stated in a service-specific privacy statement).
Safety of Minors and COPPA. Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of majority in their place of residence (or under 13 in the United States). Survey Engine does not knowingly collect personal data from minors or allow them to register. If it comes to our attention that we have collected personal data from a minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us at email@example.com.
“Personal data“. For users located in the EU, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data” in the EU.
Accessing and correcting your personal data. You have the right to access and correct the personal information that Survey Engine holds about you. This right may be exercised through by visiting your account’s My Account page or by emailing firstname.lastname@example.org.
Your responsibilities. By using our services, you agree to comply with applicable data protection requirements when collecting and using your survey data, such as requirements to inform respondents about the specific uses and disclosures of their data.
- You consent and agree that we may transfer your data to data processors located in countries, including the United States, which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area.Your consent is voluntary, and you may revoke your consent by opting out at any time. Please note that if you opt-out, we may no longer be able to provide you our services.