Upgrade from version 4.0 to 5.0
If you wish to upgrade your account to version 5.0, which is now Apollo Modelling enabled, you will need to complete the process manually.
Here’s what you need to do:
You should not upgrade if you are in the middle of data collection. Version 5.0 data handling differs significantly and combined data sets collected from 4.0 and 5.0 may cause problems.
- Download and archive all the projects you want to keep.
On the surveyengine dashboard, just select ‘manage’ then ‘download survey’ - Request a cancellation of your old account
This is necessary if you want to retain your old email address. Send an email to support@surveyengine.com with CANCEL SUBSCRIPTION WITH CREDIT in the subject. We will issue a credit to your account for re-registering. - Register for a new account
Go to surveyengine.com/products and register for the product you wish. Any credit from your old subscription will be applied to your new subscription. - Upload your surveys
Upload the surveys you archived in step 1 and check they work.